Yes, you must call the branch number 1 to 2 days before your rental to schedule a pick up time. Also don't forget to do the online Self Check In ASAP after booking. 

Pick up times are 1 to 4pm during weekdays and depend from location to location on weekends (contact your pickup location for weekend pick up hours). 

Renter and all drivers must be a minimum of 21 years of age with a permanent, valid driver’s license (temporary replacement or provisional license not accepted) from country of residence and current identification. An International Driver's license translation is required if the original license doesn't have an English translation.

Yes, all of our vehicles are equipped with one tether anchor for a child seat. All other seats are equipped with a lap belt only. 

If you are utilizing our Road Bear RV shuttle service, please have the child seat ordered to your hotel. This ensures that we are allowed to transport you and your child to the branch location.

Traveling into Death Valley is not permitted between June 1 - September 30 due to the high heat. Traveling on any private, gravel, dirt, fire or logging road and other non-public roads, beaches, etc. is not permitted. Traveling in or through the inner cities of New York, Montreal and Quebec City (Canada) is not permitted. Traveling into Mexico is not permitted.

Travel to Canada is permitted as long as we are advised at time of booking, however travel to Mexico is not permitted. 

Winterization of the motorhome's water system is required in below-freezing temperatures to prevent damages to the water pumt, water tank, water lines, water filter, water heater and holding tanks. Damages to the plumbing system due to the lack of winterization are the renter's liability. Vehicles picked up from Denver, New York, and Seattle are always winterized between October 31th and March 31st. Depending on weather conditions this period may be longer. Vehicles out of other rental locations may be winterized as well, depending on outside temperatures. Renter can pay a fee to have the vehicle de-winterized (may not be available if local weather conditions are too severe). Vehicles picked up at locations where the vehicle is not winterized can pay a fee to have it winterized (may not be available at all locations).

Winterizing your motorhome's water system is essential in below-freezing temperatures to prevent damage to various components like the water pump, water tank, and water lines. Renters are liable for any damages caused by lack of winterization.

Vehicles from Denver, New York, and Seattle locations are always winterized from October 31st to March 31st. Renters can pay for de-winterization if conditions allow. It's the renter's responsibility to re-winterize the vehicle on return if required. A winterization fee will be charged if the vehicle is returned non-winterized. Renters are fully responsible for any damages caused by freezing during their trip.

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